Elevating Performance (HD)
Explore tech-driven leadership and sales excellence on Elevating Performance, hosted by Mark A. Dronen—entrepreneur, coach, and transformation expert. We spotlight guests' bold leadership, sales triumphs, and innovations fueling business growth.
Episodes unpack visionary Founders, deal-closing pros, and industry disruptors in AI, cloud, and agile tech. Discover tactics for enterprise wins, mindset pivots, and exponential strategies through raw stories and actionable insights.
Explore tech-driven leadership and sales excellence on Elevating Performance, hosted by Mark A. Dronen—entrepreneur, coach, and transformation expert. We spotlight guests' bold leadership, sales triumphs, and innovations fueling business growth.
Episodes unpack visionary Founders, deal-closing pros, and industry disruptors in AI, cloud, and agile tech. Discover tactics for enterprise wins, mindset pivots, and exponential strategies through raw stories and actionable insights.
Listen on:
Episodes

Aug 11, 2025
Aug 11, 2025
1 min
Join us as we celebrate the legendary Coach Taft and his impact on younger leaders. 🎉 This heartfelt moment captures the essence of youth sports - Mark Dronen and Kevin Piket discuss the profound impact of Coach Teaff's mentorship on young athletes, emphasizing the importance of leadership both on and off the field. 🏈
Key Topics
Grant Teaff was a famous coach at Baylor in the 70s
Teaff became Executive Director of the AFCA
Winning is important, but leadership is key
Teaff's legacy is in leadership development
Guest
Kevin Piket, is the Director of Business Development at Ascend Technologies. Kevin has received numerous awards for his volunteer efforts, including multiple "Adult Volunteer of the Year" honors from Naperville Community Unit School District 203 and recognition from the Naperville Jaycees, with 53 LinkedIn recommendations highlighting his contributions.
Ascend Technologies is a Chicago based Information Technology Solutions provider sevicing the Midwest SMB. The company focuses on delivering secure IT solutions emphasizing a people-powered approach. Ascend has earned multiple industry awards and positive client testimonials for its commitment to innovation and exceptional results.
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales #collegefootball #BaylorFootball #Afca #youthfootball #leadership
Aug 11, 2025
1 min

Aug 11, 2025
Aug 11, 2025
1 min
Introducing Kevin Piket, Director of Business Development at Ascend Technologies. Learn of Kevin’s journey through various technology-based companies, highlighting his consistent high-impact growth and leadership roles. Discover his passion for mentoring students and empowering young entrepreneurs.
Key Topics
Dedication to community empowerment and education
Insights into mentoring and leadership skills in sports
Guest
Kevin Piket, is the Director of Business Development at Ascend Technologies. Kevin has received numerous awards for his volunteer efforts, including multiple "Adult Volunteer of the Year" honors from Naperville Community Unit School District 203 and recognition from the Naperville Jaycees, with 53 LinkedIn recommendations highlighting his contributions.
Ascend Technologies is a Chicago based Information Technology Solutions provider sevicing the Midwest SMB. The company focuses on delivering secure IT solutions emphasizing a people-powered approach. Ascend has earned multiple industry awards and positive client testimonials for its commitment to innovation and exceptional results.
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 11, 2025
1 min

Aug 11, 2025
Aug 11, 2025
32 min
Kevin, a master of consistent, high-impact growth, discusses the importance of adopting an AI First mindset in business, the value of mentorship and giving back to the community, and the lessons learned from coaching youth sports. Kevin emphasizes the significance of building relationships and the Go-Giver mindset in achieving success.
Learn invaluable advice on mentorship, the power of curiosity, and why giving back through coaching creates an invaluable legacy.
Key Topics
Building an "AI First" mindset requires organizational change and collaboration, not just a technical approach
Giving back to the community and mentoring others provides mutual benefits for both personal and professional growth
Adopting a "Go-Giver" mindset and prioritizing strong relationships is essential for success in business
Investing in youth development through activities like coaching fosters teamwork and teaches valuable life lessons
Guest
Kevin Piket, is the Director of Business Development at Ascend Technologies. Kevin has received numerous awards for his volunteer efforts, including multiple "Adult Volunteer of the Year" honors from Naperville Community Unit School District 203 and recognition from the Naperville Jaycees, with 53 LinkedIn recommendations highlighting his contributions.
Ascend Technologies is a Chicago based Information Technology Solutions provider sevicing the Midwest SMB. The company focuses on delivering secure IT solutions emphasizing a people-powered approach. Ascend has earned multiple industry awards and positive client testimonials for its commitment to innovation and exceptional results.
Timestamps
00:00 Introduction to Ascend Technologies01:56 Sales Success and Metrics04:18 The Power of Relationship Selling06:30 The Go-Giver Mindset08:47 Team Dynamics and Collaboration10:26 Innovation and Market Positioning11:15 Adopting an AI-First Mindset in Sales13:04 Utilizing AI Tools for Sales Efficiency13:50 The Importance of CRM and Accountability17:09 The Power of Mentorship and Giving Back18:53 Learning Through Collaboration and Reverse Mentorship21:12 The Importance of Feedback and Continuous Improvement23:39 The Importance of Community Involvement25:07 Coaching and Mentorship in Youth Sports27:11 Building Character Through Sports29:49 The Impact of Giving Back31:32 Reflections on Influence and Leadership
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 11, 2025
32 min

Aug 11, 2025
Aug 11, 2025
8 min
Kevin Piket highlights impressive work with local community outreach and entrepreneurship programs. Learn how involvement in non profit organizations can drive career development and provide valuable career guidance. Hear insights on startup and innovation initiatives. 🚀
Key Topics
The importance of giving back to the community
Coaching is not just about sports; it's about life lessons
Youth development requires a focus on discipline and accountability
Building relationships is key in both coaching and business
Community involvement leads to personal fulfillment and growth
Teaching young athletes the right way to play is crucial
Mentorship can have a lasting impact on young people's lives
Engaging in local activities strengthens community bonds
Success in life often stems from the values learned in youth sports
Guest
Kevin Piket, is the Director of Business Development at Ascend Technologies. Kevin has received numerous awards for his volunteer efforts, including multiple "Adult Volunteer of the Year" honors from Naperville Community Unit School District 203 and recognition from the Naperville Jaycees, with 53 LinkedIn recommendations highlighting his contributions.
Ascend Technologies is a Chicago based Information Technology Solutions provider sevicing the Midwest SMB. The company focuses on delivering secure IT solutions emphasizing a people-powered approach. Ascend has earned multiple industry awards and positive client testimonials for its commitment to innovation and exceptional results.
Timestamps
00:00 The Importance of Community Involvement01:29 Coaching and Mentorship in Youth Sports03:34 Building Character Through Sports06:12 The Impact of Giving Back07:55 Reflections on Influence and Leadership
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 11, 2025
8 min

Aug 11, 2025
Aug 11, 2025
6 min
Kevin Piket explores the power of networking and relationship building with professional connections. Learn how leadership and career development are improved through LinkedIn. This video highlights the importance of professional networking for job seekers.
Key Topics
The importance of having good mentors throughout a career
The value of listening and learning from others in the workplace
Learning from younger mentees
The importance of being open to feedback and learning from mistakes
Feedback is a gift that should be embraced
The importance of understanding the right and wrong ways to do things
Guest
Kevin Piket, is the Director of Business Development at Ascend Technologies. Kevin has received numerous awards for his volunteer efforts, including multiple "Adult Volunteer of the Year" honors from Naperville Community Unit School District 203 and recognition from the Naperville Jaycees, with 53 LinkedIn recommendations highlighting his contributions.
Ascend Technologies is a Chicago based Information Technology Solutions provider sevicing the Midwest SMB. The company focuses on delivering secure IT solutions emphasizing a people-powered approach. Ascend has earned multiple industry awards and positive client testimonials for its commitment to innovation and exceptional results.
Timestamps
00:00 The Power of Mentorship and Giving Back01:53 Learning Through Collaboration and Reverse Mentorship04:11 The Importance of Feedback and Continuous Improvement
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 11, 2025
6 min

Aug 11, 2025
Aug 11, 2025
6 min
Kevin Piket shares how he's adopting an AI First approach in his sales strategies, highlighting the importance of AI for Sales. He delves into the sales tools and AI tools he uses, emphasizing the need for an artificial intelligence mindset in today's market and shares how to use AI to improve sales. 🚀
Key Topics
AI First is a mindset that organizations must adopt
Copilot has significantly improved email management
AI tools can enhance the quality of communication
CRM hygiene is essential for effective business management
Guest
Kevin Piket, is the Director of Business Development at Ascend Technologies. Kevin has received numerous awards for his volunteer efforts, including multiple "Adult Volunteer of the Year" honors from Naperville Community Unit School District 203 and recognition from the Naperville Jaycees, with 53 LinkedIn recommendations highlighting his contributions.
Ascend Technologies is a Chicago based Information Technology Solutions provider sevicing the Midwest SMB. The company focuses on delivering secure IT solutions emphasizing a people-powered approach. Ascend has earned multiple industry awards and positive client testimonials for its commitment to innovation and exceptional results.
Timestamps
00:00 Adopting an AI-First Mindset in Sales01:58 Utilizing AI Tools for Sales Efficiency02:44 The Importance of CRM and Accountability
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 11, 2025
6 min

Aug 11, 2025
Aug 11, 2025
11 min
Kevin Piket, a sales leader in managed tech services, shares his insights on relationship-driven success. Discover how Kevin's go-giver mindset and strategic networking have propelled his career in the financial and manufacturing sectors.
Key Topics
The importance of relationship selling
The Go-Giver mindset has significantly influenced Kevin's approach to business
Building a strong network is crucial for sales success
Kevin attributes much of his success to the mentorship he received early in his career
Team dynamics and collaboration are essential in modern sales processes
Understanding client needs is more important than traditional sales tactics
Sales conversations should focus on helping clients solve their challenges
Guest
Kevin Piket, is the Director of Business Development at Ascend Technologies. Kevin has received numerous awards for his volunteer efforts, including multiple "Adult Volunteer of the Year" honors from Naperville Community Unit School District 203 and recognition from the Naperville Jaycees, with 53 LinkedIn recommendations highlighting his contributions.
Ascend Technologies is a Chicago based Information Technology Solutions provider sevicing the Midwest SMB. The company focuses on delivering secure IT solutions emphasizing a people-powered approach. Ascend has earned multiple industry awards and positive client testimonials for its commitment to innovation and exceptional results.
Timestamps
00:00 Introduction to Ascend Technologies01:55 Sales Success and Metrics04:17 The Power of Relationship Selling06:29 The Go-Giver Mindset08:46 Team Dynamics and Collaboration10:25 Innovation and Market Positioning
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 11, 2025
11 min

Aug 11, 2025
Aug 11, 2025
1 min
Introducing Kevin Piket, Director of Business Development at Ascend Technologies. Learn of Kevin’s journey through various technology-based companies, highlighting his consistent high-impact growth and leadership roles. Discover his passion for mentoring students and empowering young entrepreneurs.
Key Topics
Dedication to community empowerment and education.
Insights into mentoring and leadership skills in sports.
Guest
Kevin Piket, is the Director of Business Development at Ascend Technologies. Kevin has received numerous awards for his volunteer efforts, including multiple "Adult Volunteer of the Year" honors from Naperville Community Unit School District 203 and recognition from the Naperville Jaycees, with 53 LinkedIn recommendations highlighting his contributions.
Ascend Technologies is a Chicago based Information Technology Solutions provider sevicing the Midwest SMB. The company focuses on delivering secure IT solutions emphasizing a people-powered approach. Ascend has earned multiple industry awards and positive client testimonials for its commitment to innovation and exceptional results.
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 11, 2025
1 min

Aug 4, 2025
Aug 4, 2025
21 min
Diana Gibson shares her extensive experience at Microsoft, emphasizing the critical role of Change Management in integrating new capabilities and ensuring Customer Success. She discusses the evolution of her career, the importance of building the right skills within teams, and the necessity of aligning organizational goals with customer outcomes. Diana also highlights the significance of curiosity, listening, and effective communication in fostering a successful work environment.
Key Topics
The art of integrating new capabilities and the importance of strategic partnerships
How to effectively manage change and ensure alignment across teams
The significance of networking and learning from diverse workforces
Advice for young professionals on embracing curiosity and seeking mentorship.
Guest
Diana Gibson is a retired Vice President of Microsoft Services and Customer Success, with a career dedicated to empowering people, delivering customer value, and driving business results through leadership and team development.
Diana currently serves on the Board of Advisors for Elevator 321, where she contributes her expertise in strategic growth and revenue enhancement.
Timeline
00:00 Introduction to Diana Gibson, Former VP, Microsoft00:44 Building New Capabilities in Organizations01:52 Risks and Rewards of Partnering02:55 Lessons Learned in Integration and Change Management04:48 The dangerous ‘Not Invented Here’ Mindset05:48 The Evolution of Change Management07:54 Integrating Change Management in Corporate Culture09:58 The Importance of Leadership in Change Management10:33 Scaling Operations and Team Structure12:17 Customer Success: Key Characteristics and Integration14:49 Customer-Centric Approach in Emerging Companies16:21 Reflecting on Career Wisdom17:29 The Importance of Networking for Career Growth18:50 Learning Between Generations19:58 Listening and the Power of Laughter
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 4, 2025
21 min

Aug 4, 2025
Aug 4, 2025
59 sec
Diana Gibson discusses the importance of learning from younger generations and managing diverse workforces, emphasizing a symbiotic relationship between different age groups in the workplace.
Key Topics
Take younger employees as mentors to learn new perspectives
Managing diverse workforces is crucial for success
Wisdom can be exchanged between generations
Older generations can learn from younger ones
Mentorship is a two-way street
Guest
Diana Gibson is a retired Vice President of Microsoft Services and Customer Success, with a career dedicated to empowering people, delivering customer value, and driving business results through leadership and team development.
Diana currently serves on the Board of Advisors for Elevator 321, where she contributes her expertise in strategic growth and revenue enhancement.
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 4, 2025
59 sec

Aug 4, 2025
Aug 4, 2025
57 sec
Introducing Diana Gibson, a powerhouse who retired as Vice President of Customer Success at Microsoft in 2022. Discover Diana's incredible 17-year journey at Microsoft, where her visionary leadership steered nine different businesses and spearheaded global migrations for their largest customers.
Learn from her extensive experience scaling technology startups and leading international teams in Fortune 500 companies.
Key Topics
Diana's journey from international leadership roles in Fortune 500 companies to her impactful tenure at Microsoft.
The challenges and successes of migrating Office 365 and Azure payloads for major clients.
Insights into driving global program management and leading diverse teams.
Guest
Diana Gibson is a retired Vice President of Microsoft Services and Customer Success, with a career dedicated to empowering people, delivering customer value, and driving business results through leadership and team development.
Diana currently serves on the Board of Advisors for Elevator 321, where she contributes her expertise in strategic growth and revenue enhancement.
Host
Mark A. Dronen is a veteran entrepreneur and executive coach at Elevator 321, where he focuses on leadership development, sales effectiveness, and helping tech leaders scale their businesses. He has built multiple businesses from scratch, led major digital transformation programs including Microsoft's largest offshore initiative, and secured partnerships with brands like American Express, IBM and NASCAR.
A graduate of Eastern Illinois University and recognized as its Distinguished Alumnus of the Year, Dronen is also a two-time Entrepreneur of the Year awardee, inventor of multiple patents, and host of the Elevating Performance podcast.
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
#Entrepreneurship #Leadership #SalesEffectiveness #TechSales
Aug 4, 2025
57 sec

Aug 4, 2025
Aug 4, 2025
5 min
Diana Gibson offers valuable life advice through a unique segment where guests reflect on lessons learned. Hear insightful perspectives on career growth and self improvement, providing motivation and inspiration for your own journey. Discover effective career coaching through shared experiences. 🚀
Key Topics
Dream big and don't be afraid to try new things
Be curious and learn something new every day
Networking is crucial for career advancement
Mentorship can go both ways; learn from younger generations
Humor can create a more approachable atmosphere
Listening is more important than speaking in communication
Guest
Diana Gibson is a retired Vice President of Microsoft Services and Customer Success, with a career dedicated to empowering people, delivering customer value, and driving business results through leadership and team development.
Diana currently serves on the Board of Advisors for Elevator 321, where she contributes her expertise in strategic growth and revenue enhancement.
Chapters
00:00 Reflecting on Career Wisdom01:15 The Importance of Networking for Career Growth02:36 Learning Between Generations03:44 Listening and the Power of Laughter
About Elevator 321 and the College of Coaches
We’re about moving the needle for leaders of tech-driven business. We should talk. Reach us at Elevator321.com.
Aug 4, 2025
5 min

